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CitzMate Support & Privacy

Global Citizenship Study Companion ยท Australia 2026 Edition

๐Ÿ› ๏ธ Customer Support & Feedback

Welcome to CitzMate support! We are dedicated to helping you pass your citizenship examination with confidence.

Have questions, found an error, or need assistance?

hushpinelabs@gmail.com

We typically respond within 24โ€“48 hours.

Q: Does CitzMate require an internet connection?
No. CitzMate is 100% standalone and offline. All 600 questions, plain-English explanations, and audio speech work without Wi-Fi or cellular data.
Q: How do I change speech audio speed?
On the home screen, tap the speaker icon in the top-right corner to adjust between slow (0.75x) and standard (1.0x) speeds, or select alternative English voices.
Q: Are the questions up to date for 2026?
Yes. All questions are aligned with the official Department of Home Affairs handbook "Australian Citizenship: Our Common Bond", including all mandatory Australian Values questions.

๐Ÿ”’ Privacy Policy

Effective Date: October 2026

At CitzMate, we believe your privacy is fundamental. Our application is architected from the ground up to respect your personal privacy:

If you have any questions about our privacy practices, please contact us at hushpinelabs@gmail.com.

Disclaimer: CitzMate is an independent educational study aid. It is not affiliated with, endorsed by, or sponsored by the Australian Government, the Department of Home Affairs, or any other government agency. Official study materials can be accessed at immi.homeaffairs.gov.au.